Wonderchat is safe, secure, and GDPR-compliant

While it is always good practice to receive explicit consent from your customer, certain laws and regulations (such as the GDPR) require consent prior to collecting personal data of certain individuals (such as those in the EU).

It is also important to note that under GDPR, consent is one of a number of legitimate interests for processing data. Others include the need to process for the performance of a contract, the need to process in order to comply with a legal obligation, and the need to process in order to protect the vital interests of the data subject or another natural person. Full details can be found in Article 6 of GDPR.

Yes, you can modify all data to correct personal data as required by GDPR when you receive a Subject Access Request, or for other reasons. Simply contact us and we will work with you to make the adjustments.

Yes, you can delete any data, including data that contains personal data, as required by GDPR. You can also remove all other requested customer data by sending us a data request.

A deleted data or person is initially flagged for deletion, and may be recovered by our team upon request. After 14 days, the deletion becomes permanent and unrecoverable.

Wonderchat’s philosophy is that customers own and control all the data they collect. Any retention period required by law or your company policy is controlled by you.

You should ensure that all people and personal data are deleted prior to stopping your usage of Wonderchat, especially if required by policy, law, or regulation.

Yes. Wonderchat backs up all customer data, and retains the backups for 14 days. After 14 days, the backup is deleted.

No. The backup dataset contains all customer data, and is used for disaster recovery purposes only. This is required for legal and compliance reasons related to availability obligations. Any personal data in these backups will be permanently deleted after 14 days.

No. We do not transfer personal data outside of the EU as our servers and processors are all based in Germany.

As required by GDPR, only qualified Wonderchat employees with a specific need are permitted to access your account. The typical reason for accessing your account would be upon your specific request for support.

Wonderchat presently uses sub-processors to provide the service. As required by GDPR, Wonderchat maintains a list of those sub-processors here.

If a confirmed data breach occurs that is caused by Wonderchat’s actions or inactions, we will, without undue delay, notify the account owner. Information about the breach will be released as it becomes available, as allowed by GDPR. The account owner will be the main point of contact for all notifications, and will be kept aware of the investigation and remediation efforts as they progress.

As you know about the data you are collecting, you are responsible for handling any Subject Access Request (SAR). Wonderchat only provides the platform and wouldn’t know the details about your customizations, properties, or your customers.

A SAR means that a customer is asking about information being collected about him or her. If you collected personal data of an EU citizen or a person residing in the EU, you may have a legal obligation to respond to a SAR.

Data may be downloaded in industry-standard formats for data portability to comply with GDPR.

If Wonderchat receives a SAR, it will do its best to contact the owner. It may not always be possible to know what who the rightful owner is.

Similar to the above, you know what data you have. If you collected personal data of an EU citizen or a person residing in the EU, you may have a legal obligation to respond and comply with a request to delete all identifiable data.

As previously stated, you have the ability to delete a customer's data.

Wonderchat provide easy ways to download all your data in industry-standard formats. And, as previously described, you may easily delete data, and entire chatbots and chat histories for your customers.

All data stored in our primary databases and backups are encrypted using an industry standard strong cipher. All data transmitted to the Wonderchat platform are encrypted using the industry standard TLS protocol.

Wonderchat is committed to safeguarding your data. We use sophisticated controls during processing to maintain the confidentiality, integrity, availability, and resilience of your data. Our Security page outlines the details of our application security, network security, policies, and more.

As related to Article 28 in the GDPR, Wonderchat will only process personal data according to your instructions. In other words, the commands you use in the product are the “instructions,” and Wonderchat does not use personal data for any other means. In addition, it does not transfer personal data to a third party without your consent.

Wonderchat has developed recovery procedures to minimize downtime related to a disaster, with the ability to restore access to personal data in a timely manner in the event of a physical or technical incident.

We regularly test, assess and evaluate the effectiveness of our technical and organizational measures to ensure the security of the processing.