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Privacy and Security Contact

Wonderchat Security Team

📧 [email protected]

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Data Processing Agreement (DPA)

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Compliance Checklist

Subprocessors

In order to provide its services, Wonderchat may engage third parties or other members of the Wonderchat corporate group (affiliates) to carry out data-processing activities that involve access to customer data. These organizations, called “subprocessors,” are identified below with their locations and the types of services they provide to Wonderchat.

Name Country Description Type of Service Mandatory
Paddle United States B2B and B2C software companies around the globe use Paddle to offload operational complexities so they can focus on growth. Paddle provides more than just the plumbing for your revenue. As a merchant of record, we take care of fraud, sales tax compliance, billing support and more. Technology Required
Postmark App United States Postmark App is an email service provider. You can read more about its GDPR compliance here. https://postmarkapp.com/eu-privacy Email Provider Required
BentoNow Australia BentoNow is an email service provider. You can read more about its GDPR compliance here https://bentonow.com/legal/privacy Email Provider Required
Render Web Hosting United States Render is a hosting provider with servers located in Frankfurt, Germany. Read more about their GDPR Compliance policy here: https://trust.render.com/ Cloud Hosting Provider Required
Supabase United States Supabase is an open source Firebase alternative database provider. Read more about their GDPR Compliance policy here: https://supabase.com/privacy Cloud Hosting Provider Required
Clearbit United States Clearbit is a business intelligence platform. Data service Required
Framer United States Start your website with AI and design on a familiar canvas. Add animations, interactions and a CMS. Optimize for every breakpoint — no code needed and publish for free. Technology Required
Framerstatic United States Used by Framer to render static content on their CDN. Technology Required
Framerusercontent United States Used by Framer to render user content on their CDN. Technology Required
Microsoft Bing United States a web search engine developed by Microsoft. Search engine Required
Wdfl.co United States a website that offers free stock photos and videos. Stock media platform Required

FAQs

Please see our frequently asked questions below. Please keep in mind that this is not legal advice and we recommend consulting with your internal compliance team or privacy attorney for guidance on compliance matters. Wonderchat is committed to helping our customers comply with applicable laws, but we cannot guarantee that your use of our products will be fully compliant. As always, we recommend seeking professional legal counsel for any specific questions or concerns.

Should I get consent from a customer to collect their personal data?

While it is always good practice to receive explicit consent from your customer, certain laws and regulations (such as the GDPR) require consent prior to collecting personal data of certain individuals (such as those in the EU).

It is also important to note that under GDPR, consent is one of a number of legitimate interests for processing data. Others include the need to process for the performance of a contract, the need to process in order to comply with a legal obligation, and the need to process in order to protect the vital interests of the data subject or another natural person. Full details can be found in Article 6 of GDPR.

Can I modify a customer’s personal data?

Yes, you can modify all data to correct personal data as required by GDPR when you receive a Subject Access Request, or for other reasons. Simply contact us and we will work with you to make the adjustments.

Can I delete personal data?

Yes, you can delete any data, including data that contains personal data, as required by GDPR. You can also remove all other requested customer data by sending us a data request.

Is personal data permanently deleted when I remove it?

A deleted data or person is initially flagged for deletion, and may be recovered by our team upon request. After 7 days, the deletion becomes permanent and unrecoverable.

How long is personal data retained in Wonderchat if I don’t delete it?

Wonderchat’s philosophy is that customers own and control all the data they collect. Any retention period required by law or your company policy is controlled by you.

You should ensure that all people and personal data are deleted prior to stopping your usage of Wonderchat, especially if required by policy, law, or regulation.

Does my data get included in backups, and if so, for how long?

Yes. Wonderchat backs up all customer data, and retains the backups for 7 days. After 7 days, the backup is deleted.

Can I delete customer’s personal data from Wonderchat backups?

No. The backup dataset contains all customer data, and is used for disaster recovery purposes only. This is required for legal and compliance reasons related to availability obligations. Any personal data in these backups will be permanently deleted after 7 days.

If my data centre is located in the EU, does Wonderchat transfer my personal data outside the EU at any point?

No. We do not transfer personal data outside of the EU as our servers and processors are all based in Germany.

Does Wonderchat ensure that my data is accessed only by employees with reasonable justification for doing so?

As required by GDPR, only qualified Wonderchat employees with a specific need are permitted to access your account. The typical reason for accessing your account would be upon your specific request for support.

Does Wonderchat use sub-processors that process my data?

Wonderchat presently uses sub-processors to provide the service. As required by GDPR, Wonderchat maintains a list of those sub-processors here.

If a data breach occurs with the Wonderchat platform that affects my data, how and when will I be notified?

If a confirmed data breach occurs that is caused by Wonderchat’s actions or inactions, we will, without undue delay, notify the account owner. Information about the breach will be released as it becomes available, as allowed by GDPR. The account owner will be the main point of contact for all notifications, and will be kept aware of the investigation and remediation efforts as they progress.

How can I comply with a Subject Access Request and portability as required by GDPR?

As you know about the data you are collecting, you are responsible for handling any Subject Access Request (SAR). Wonderchat only provides the platform and wouldn’t know the details about your customizations, properties, or your customers.

A SAR means that a customer is asking about information being collected about him or her. If you collected personal data of an EU citizen or a person residing in the EU, you may have a legal obligation to respond to a SAR.

Data may be downloaded in industry-standard formats for data portability to comply with GDPR.

If Wonderchat receives a SAR, it will do its best to contact the owner. It may not always be possible to know what who the rightful owner is.

How do I comply with a Subject Access Request to “be forgotten?”

Similar to the above, you know what data you have. If you collected personal data of an EU citizen or a person residing in the EU, you may have a legal obligation to respond and comply with a request to delete all identifiable data.

As previously stated, you have the ability to delete a customer's data.

How does Wonderchat comply with its GDPR obligations to return or destroy all EU personal data?

Wonderchat provide easy ways to download all your data in industry-standard formats. And, as previously described, you may easily delete data, and entire chatbots and chat histories for your customers.

How does Wonderchat comply with its GDPR obligations to encrypt personal data?

All data stored in our primary databases and backups are encrypted using an industry standard strong cipher. All data transmitted to the Wonderchat platform are encrypted using the industry standard TLS protocol.

How can I ensure my customers that Wonderchat security meets applicable law and the GDPR (Article 32)?

Wonderchat is committed to safeguarding your data. We use sophisticated controls during processing to maintain the confidentiality, integrity, availability, and resilience of your data. Our Security page outlines the details of our application security, network security, policies, and more.

As related to Article 28 in the GDPR, Wonderchat will only process personal data according to your instructions. In other words, the commands you use in the product are the “instructions,” and Wonderchat does not use personal data for any other means. In addition, it does not transfer personal data to a third party without your consent.

Wonderchat has developed recovery procedures to minimize downtime related to a disaster, with the ability to restore access to personal data in a timely manner in the event of a physical or technical incident.

We regularly test, assess and evaluate the effectiveness of our technical and organizational measures to ensure the security of the processing.

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